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CONTACT US

INTERNET ASSISTANCE TUNISAIR If you experience any difficulty when using our online services: online purchase, modification, claim when buying a ticket online, simply contact us: By e- mail: resaonline@tunisair.com.tn

For booking & Purchasing online : www.tunisair.com

CUSTOMER RELATIONSHIP & CALL CENTER DIRECTION Tel. : (00216) 71 942 322 P : 2430 / 2411 Fax. : (00216) 70 836 900 Address : Siège social de Tunisair, Direction Clientèle et call center (3ème étage), Charguia II 2035 Tunis - Carthage. Customer Relations Service The Customer Service as part of our commitments! We thank you for sharing with us your suggestions, your comments and your claims. To learn more about customer service The team will do its best to bring you back a quick and effective response. If you prefer, you can write to the Customer Relations Department, at the following address: Siège Social de Tunisair , Direction Relation Clientèle et Call center ( 3éme étage) , Charguia II 2035 Tunis - Carthage. Tel. : (00216) 71 942 322 If you are not resident in Tunisia, please select the "Tunisair in the World" rubric to locate the nearest office to you. Please find hereafter our coordinates : Fidelys If you encounter any difficulty to get access to your Fidelys account or to book your Award tickets etc. Please write us at the following email address:fidelys@tunisair.com.tn Tel : (00216) 71 942 322 P: 2519/2593/2599 To learn more about our loyalty Program Please find hereafter our coordinates Our Call Centers (CALL CENTER)   Country Contacts Others contacts Tunisia  81 10 77 77 Tunisie Telecom subscribers (+216) 70 019 160 mail : callcenter@tunisair.com.tn France (+33) 1 85 15 07 81 0820 044 044 Belgium (+32) 28825780   Italy (+39) 06 85870267   Germany (+49) 6931090112   Switzerland (+41) 22 545 37 31 0840 07 07 07 United Kingdom (+44)2030568998 Holland (+31) 20 811 07 91   Austria (+43) 1 2650 330   Spain  (+34) 912 90 60 03 Portugal (+351) 300 505 644   Canada +1 4382289914

OTHER CONTACTS Office for Relations with the Citizen Its mission is to welcome, assist and respond to citizens' queries & demands E-Mail: brc@tunisair.com.tn The head office: Tunisair, Boulevard Mohamed Bouazizi . Charguia 1/ 2035 Tunis­Carthage Phone: 71 942 322 P: 2446/2638/3170 Fax : +21631370296

TUNISAIR in Tunisia TUNISAIR’s sales points in TUNISIA TUNISAIR abroad TUNISAIR at the level of representations and sales points abroad   Freight & Cargo   TUNIS BOOKING : (00216) 71 942 322 Poste. : 4692 / 4693 / 4694 EXPORT (00216) 71 754 000 Poste. : 4692 / 4694 / 4695 IMPORT : (00216) 71 754 000 Poste. : 3105 / 3108 / 3012 Address : TUNISAIR- FRET 2035 AEROGARE FRET TUNIS CARTHAGE MONASTIR Tel. : (00216) 73 520 000 - Extensions : 77321/77324 SFAX Tel. : (00216) 74 278 000 - Extensions : 44442/44443 DJERBA Tel. : (00216) 75 653 530 - Extension : 289 Tel. : (00216) 75 653 531 - Extension : 289

Communication and External relations Direction Tel. : (00216) 71 942 322 Secretariat : poste 2637 DCCRE : poste 3004 Fax : (00216) 31 370 253 Address : Siège social de Tunisair Charguia II 2035 Tunis - Carthage

Human Resources Central Direction (job offers) Tel. : (00216) 71 942 322 Secretariat DCRH : poste 2702 Tel. direct : (00216 70) 836 761 / (00216 31) 370 192 Fax : (00216) 70 836 900 Service recrutement : Tel. : 71 942 322 / 70 837 000 poste 2790 Email : recrutement@tunisair.com.tn Address : Siège social de Tunisair Charguia II 2035 Tunis - Carthage

Permanent Secretariat of deliberative bodies Tel. : (00216) 71 942 322 Poste : 3032 / 3016 Fax : (00216) 70 836 900 Address : Siège social de Tunisair Charguia II 2035 Tunis - Carthage General Inspection Direction Tel. : (00216) 71 942 322 Poste : 2705/2709 Tel. direct : (00216 31) 370 187 Fax : (00216 31) 370 204 Address : Siège social de Tunisair Charguia II 2035 Tunis - Carthage Audit Direction Tel. : (00216) 71 942 322 Poste : 2280 Fax : (00216) 70 836 900 Address : Siège social de Tunisair Charguia II 2035 Tunis - Carthage

Technical & Industry Central Direction (Engineering, Maintenance, Supply) Tel. : (00216 71) 288 533 Address : Siège social de Tunisair Charguia II 2035 Tunis - Carthage