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Tunisair

Customer service Customer service

CUSTOMER RELATIONS SECTION


Customer Service - our commitment to you

Customer feedback is important to us. Please feel free to share your thoughts, concerns, questions or complaints with us. We promise to listen and get back to you as soon as possible.

To send us your comments and / or suggestions, requests, report irregularities, make claims, ask for a special request, or add additional information to a file; we invite you to visit this page. Please choose the option that suits you best.

We recommend that you consult the "TRAVELER INFORMATION" before you ask any questions. It is possible that you may find the answer to your question there!

Making sure your baggage is handled properly is important to us. If your baggage gets delayed, damaged or lost, please click here!

If you have questions about your Tunisair loyalty Program FIDELYS, we can help. To find the best way to get in touch with FIDELYS, please click here!

If you have a comment or complaint about your trip, we'd like to hear it. Please contact us at the following address: Head Office of Tunisair, Customer Relationship Management and Call Center (3rd floor), Charguia II 2035 Tunis - Carthage.

If you do not live in Tunisia, please select the office « Tunisair in the world » to locate the closest office to you.

If your complaint is about a trip organized by a travel agency or tour operator, please present your file with the latter addressed to Tunis Air Head Office.

If your complaint is about a flight operated by our company Tunisair Express (IATA / UG), you must send your application by mail to: traitement.reclamation@tunisairexpress.com.tn

To enable us to optimize the processing of your application, please attach the original ticket (unless it is an electronic ticket), and supporting evidences or any necessary references : Example: (number ticket, boarding pass, heel luggage, baggage file number irregularity (PIR), medical certificate, etc ...) to your file.

Choose the most suitable option for you!

We value your opinion and want to hear what you think about the quality of our service and about our loyalty program FIDELYS. If you have any suggestions or comments or a complaint, contact us at: opinions@tunisair.com.tn. You can also get access to the form Opinions.

If you have a Special request (Specific hand luggage, Travelling with pets, Special Meals, preferred seating place , Extra Seat, Special Needs (Transportation of Unaccompanied Minor (UM), Transportation of disabled persons or persons with reduced mobility ( sensory and/or motor), Transportation of patient persons (travelling on a stretcher, need for Oxygen supply during the flight ...), Transportation of Visually Impaired person, of Assistance Dogs, Travelling with infants, The Transportation of Pregnant Women ... etc..), simply make the request as soon as you book your ticket and before issuance with your usual travel agency or contact our Service of Special Reservation (Special Cases) at the following number:. 81 10 77 77 (+216) 70101300 or write to us at the following address: casspéciaux@tunisair.com.tn / callcenter@tunisair.com.tn

If you have a complaint regarding the quality of our services (Home, meals and beverages served on board, specific meal, requested seats, pre-ordered meal , Fidelys Program Website ... etc..). Contact us at: opinions@tunisair.com.tn / or by mail to: Headquarters of Tunisair, Customer Relationship Management and Call Center (3rd floor), Charguia II 2035 Tunis - Carthage.

If you have a complaint regarding a delayed or canceled flight, cancellation, trouble at the airport ... etc.. Here are our customercare@tunisair.com.tn / or mail details to: Headquarters of Tunisair, Customer Relationship Management and Call Center (3rd floor), Charguia II 2035 Tunis - Carthage.

! If you have a baggage claim, please click here

If your complaint concerns a trip organized by a travel agency or tour operator travel, you have to put down your file with these latter

If your complaint concerns a flight operated by our company Tunisair Express (IATA / UG), you must send your application by mail to: traitement.reclamation@tunisairexpress.com.tn
Should you experience a problem when you purchase your ticket online at Tunisair, simply send us an email at the following address: resaonline@tunisair.com.tn or contact our service Résaonline : ( + 216) 71 941 285.

If you would like to change your travel date, you need to contact our Reservation Service (Call Center) at the following number: 81 10 77 77 or (+216) 70101300 or write to us at the following address : callcenter@tunisair.com.tn.

If you encounter difficulties with your Fidelys card (You lost your card, update your miles, you have changed your address or email, lost your username ...), just send us an email to: fidelys@tunisair.com.tn, Or contact Fidelys services at the following number: +216 70 837 100.
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