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NEW

: As of January 1st, 2021, if you fly within 24 months, the validity of your Classic status will be extended by 24 months.

Information for Fidelys members travelling from Paris Orly Airport to Tunisia

Please note that services such as redeeming your Award Miles (for an Extra baggage, an Upgrade ...) are temporarily unavailable. We invite to regularly visit your espace fidelys to know about the resumption of this service.

Post Covid-19 Special Measures

Because we are aware that the coronavirus crisis has affected your Fidelys account, we have put the following special measures in place in order to play a responsible and supportive role with regard to our Classic, Silver & Gold members:
  1. We will extend the validity of your Award Miles that expired after March 1st, 2020 so you can use them until September 30th, 2020.
  2. For Silver & Gold members who would have been downgraded since March 1st, 2020, we will extend the validity of your Status until December 31st, 2020.
  3. We will revalidate your Fidelys Awards without any penalties if your flights have been or will be cancelled between March 1st and September 30th, 2020.

Important

In order to enjoy the advantages of your Fidelys status (Award Miles, Status Miles, Extra Baggage Allowance - if allowed by your fare and according to your destination...), Tunisair invites you to:
  • Enter your Fidelys ID while booking your flight or purchasing your ticket
  • Present your Fidelys card or your account balance to the Check in agent.

 
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